How Evident RCM collects, uses, and protects information when you visit our website, contact us, or engage our services.
This Privacy Policy describes how Evident RCM ("Evident," "we," "our," or "us") collects, uses, discloses, and protects information when you visit our website, contact us, or engage our revenue-cycle services.
It applies to information we handle in our role as a business partner to healthcare providers. It does not govern information handled directly by payers, clearinghouses, or your own practice management system.
We collect two categories of information:
Information you provide directly. When you request a claims review, contact us, or enter into a service agreement, we collect your name, practice name, email, phone number, role, and the details you share about your claim volume and specialty.
Information we receive to perform services. Once engaged, we receive claim-level data from you or your systems to perform negotiation and IDR work. This may include protected health information (PHI) as defined under HIPAA. PHI is handled under a Business Associate Agreement (BAA) and our HIPAA Notice of Privacy Practices.
We also collect limited, standard technical information when you visit our website — IP address, browser type, pages visited, and referring URL — primarily for security and to improve the site.
We use the information we collect to:
We do not sell your information, and we do not use PHI for marketing purposes.
We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, or disclosure. Access to PHI and sensitive business data is limited to personnel who need it to perform their role.
No system is perfectly secure. If we identify a breach affecting your information, we will notify you consistent with applicable law and contractual requirements.
You may request to access, correct, or delete information you have provided to us by emailing hello@evidentrcm.com. Some information must be retained to meet legal or contractual obligations.
Patients whose PHI is processed by Evident should contact the treating provider; we act only at the provider's direction under a BAA.
We may update this policy to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to active clients as required by contract.